Start With Support

Send the order number, the email address used for the order, the product name, and a description of the request through the contact form.

Product Condition

Keep the item, its packaging, and included materials while the request is being reviewed. Eligibility can depend on the product, its condition, the order details, and applicable law.

Damaged, Defective, or Incorrect Items

Report the issue with clear photos and relevant order details. Support will explain the available next steps after review.

Refunds

When a refund is approved, it is handled through the original payment method where possible. Bank or card processing time is controlled by the payment provider.